Agama Technologies, the specialist in video service quality and customer experience, today announced that the FTTH network provider Deutsche Glasfaser, German leader in rolling out new fiber-to-the home, is implementing Agama’s video service assurance solution.
Deutsche Glasfaser operates Germany’s most far-reaching independent open access FTTH networks along with an IPTV platform that comprises linear TV, video-on-demand (VOD) and multiscreen services. With multi-device support, the company delivers free-to-air and pay-TV channels to subscribers’ traditional TV-sets via Deutsche Glasfaser’s Set Top Box, as well as to a TV-app for viewing on Android and IOS mobile devices. Video streams are re-purposed for a variety of VOD, time-shift and catch-up TV services. By implementing Agama’s video service assurance solution, Deutsche Glasfaser can efficiently manage service quality and the customer viewing experience.
“Agama Technologies has an impressive track-record of successfully supporting video operators in improving operational efficiency in everything from troubleshooting and root-cause analysis to customer-care processes. This, in combination with a proven ease of integration with players and devices, makes us confident in our selection of Agama Technologies for the area of the video service management”, says Niels Jonkman, Director of Media at Deutsche Glasfaser. “Ensuring the best viewing experience is a crucial component for our success and Agama, as a leading supplier for video service assurance solutions, was the natural choice when selecting a partner”.
Mikael Dahlgren, CEO at Agama Technologies, adds: “We are pleased that Deutsche Glasfaser has selected Agama as a partner for its video service assurance. It will be exciting to be part of their journey of rolling out the largest open Fiber network in Germany.”
About Agama Technologies
Agama Technologies specialises in empowering video operators’ business processes with awareness that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, assurance and analytics of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to ensure optimal service quality, improve operational efficiency and increase customer understanding.
About Deutsche Glasfaser
Deutsche Glasfaser’s goal is to be the most successful market leader in the FTTH and FTTB market in German territories. The company’s strategy and vision is based on the offering of services across the entire FTTH and FTTB value chain, ranging from marketing its services directly to end-users via its own ISP’s; providing white label services to other service providers; and, providing dark fiber services to carriers/ISP’s who are interested in setting up their own active infrastructure and service agreements. Founded in 2012, Deutsche Glasfaser entered the German FTTH market to leverage on the proven success of Reggefiber in the Netherlands. The company is based in Borken, Germany and is privately held. For more information, visit: www.deutsche-glasfaser.de.
