Client Device Monitoring

The Agama Client Device Monitoring (CDM) product family enables real-time understanding of actual service performance and behaviour for each and every subscriber.

Client Device Monitoring

The Agama Client Device Monitoring (CDM) product family, together with the Agama Enterprise platform, enables real-time understanding of actual service performance and customer experience for each and every subscriber, regardless of where the service is consumed – in home or on the go. It supports all delivery technologies and can be used in OTT, IPTV, cable and hybrid deployments.

The CDM solution has a proven scalability of many millions of devices and is used by a number of Tier-1, as well as smaller operators, supporting technical operations, service management and development as well as customer care and media consumption analytics.

The Agama CDM solution provides detailed high-resolution real-time information on technical service quality, viewer behavior, and device health. Data is automatically collected from the viewers’ set-top boxes, other customer-premises equipment and/or player apps.

Dashboards, alarming, correlation and analytics applications in the Agama Enterprise platform help operations and development teams to efficiently operate and improve a video service. Business Intelligence (BI) and Media Measurement analytics create deep insight into customer behavior, engagement and underlying causes of degraded performance.

With the capabilities of integrating with Customer Care processes through applications and APIs, customer facing teams can get real-time insights into the objective customer experience and where issues have occurred – in the service, the delivery network or in the home – to improve call resolutions and reduce call length.

The solution has been successfully integrated in STBs from many leading CPE vendors and apps on all major app platforms, including iOS, Android, Silverlight, and HTML5/Javascript.

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Agama’s newsroom SA, a leading service provider with more than 150,000 customers, has implemented an Agama Client Device Monitoring solution and reduced problems impacting on-demand customers with more than 50%. Read more.

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