Agama Technologies

Your partner in video service quality & customer experience

Monitoring, assurance & analytics
Your partner in video service quality & customer experience

Monitoring, assurance & analytics

With an industry-leading solution for monitoring, assurance and analytics of video service quality and customer experience, we help OTT, IPTV, cable and broadcast operators to implement a data-driven way of working to ensure optimal service quality, improve operational efﬁciency and increase customer understanding.

Head-End Assurance

Agama’s solutions for head-end assurance provide operators with detailed insights throughout the various processing steps in a head-end.

Service Operations

Agama’s solutions for technical operations support video service operators in efficiently detecting, locating and solving problems in service distribution.

Service Development

Agama’s solutions for service development enable operators to shorten their development cycles and improve the quality of their services.

Customer care applications

Agama’s solutions for customer care applications enable customer care staff to make informed decisions based on the actual service experience.

“Agama’s monitoring solution gives us increased customer satisfaction, lower support costs, faster resolution of faults, fewer calls about problems, reduced call times, and greater potential for reducing churn.”

Section Leader for TV and Streaming at a Nordic tier 1 telco

“Agama’s powerful solution enables us to see the full video quality from head-end to home at the click of a button. What makes it such a powerful solution is not only the Quality of Service in respect of video delivery; it’s the ability to accurately report the Quality of Experience from the customers’ perspective.”

IPTV Manager at a European triple-play operator

“Agama’s advanced monitoring solution enables us to understand at a glance exactly what is happening in our network so that we can ensure that our cable services are performing as required, and if there are problems we can solve them before the consumer has even noticed.”

CEO at a Central European cable operator