Agama selected by UPC Hungary for quality assurance
5 June, 2018
(Linköping, Sweden, June 5, 2018) – Agama Technologies, the specialist in video service quality and customer experience, today announced that Hungarian operator UPC has selected to implement Agama’s video assurance platform to ensure top quality of its video services.
UPC Hungary, as a leading integrated info-communications operator, is providing top quality services to 1.8 million of households in Hungary in nearly 350 settlements for more than 855.000 residential and business customers. By implementing the Agama video assurance platform in its head-end and network, UPC achieves full operational transparency in real-time. With the right information and insights at their fingertips on service performance in multiple stages of the delivery network, UPC operations teams can manage, deploy and innovate in an agile manner while staying in full control.
“By choosing Agama’s modern, software-based solution, we are able to get great support for both automated monitoring as well as visual inspection. We now have a real-time view of the delivery chain with key metrics directly available for our services, from the head-end and through the network”, Tibor Szabadszallasi, Video Manager at UPC says.
“As a long-time Agama partner, we are thrilled to support the deployment of the Agama solution at UPC Hungary”, Tibor Temesi at Silicon Computers comments.
Mikael Dahlgren, CEO at Agama Technologies, adds: “It’s always a pleasure to design quality assurance solutions together with operators with as high ambitions as UPC Hungary. We feel honored to have been selected by them and are really looking forward to our collaboration.”
UPC is the leading integrated ICT service provider in Hungary. The company has been supplying its innovative services to the market since 1998. It provides television, broadband internet and landline telephone services in nearly 350 settlements nationwide on its cable networks. In 2015, the company launched its mobile service with a totally new approach in the domestic telecommunications sector, being the first to offer unlimited data packages with no fixed terms and network-independent devices. Through its innovative applications and services UPC offers access to the unlimited opportunities of the digital world inside and outside homes and offices. UPC Corporate Services division provides enterprises with customized and competitively priced business communications solutions.
According to company data from 31 March 2018, UPC operates a total of 685,300 cable television, 673,400 broadband internet, 640,700 landline telephone and 93,900 mobile communications services through its modernized and constantly expanding networks reaching nearly 1.8 million households in Hungary. For further information please visit our website at www.upc.hu
About Silicon Computers
Silicon Computers Ltd. was established in 1995 as the Hungarian distributor for Silicon Graphics, Inc. (recently acquired by Hewlett Packard Enterprise) and as system integration being one of its core businesses, the company is also a strategic partner of several other renowned vendors. Silicon Computers makes sales activities with hardware and software products of its market leading partners and also supports its customers. The company provides complete solutions, including system development and integration, on such application areas like broadcast and on-line media, enterprise IT, image processing, surveillance systems, business intelligence, e-commerce, education, and scientific research. You can find Silicon Computers on the web at www.silicon.hu
About Agama Technologies
Agama Technologies specializes in empowering video operators’ business processes with awareness that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, assurance and analytics of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding. The company is based in Linköping, Sweden, and is privately held.