Your partner in video service quality & customer experience
With an industry-leading solution for monitoring, assurance and analytics of video service quality and customer experience, we help OTT, IPTV, cable and broadcast operators to implement a data-driven way of working to ensure optimal service quality, improve operational efﬁciency and increase customer understanding.
The Agama solution offers full transparency of service performance and customer experience – from service creation in the head-end, across delivery networks and all the way to the individual customer’s app/device.
“By choosing Agama’s modern, software-based solution, we are able to get great support for both automated monitoring as well as visual inspection. We now have a real-time view of the delivery chain with key metrics directly available for our services, from the head-end and through the network.”
Tibor Szabadszallasi, Video Manager at UPC Hungary
“For Telenor, attaining an excellent customer experience is vital. With the Agama analytics and assurance platform, we get a very good overall view of the entire cable distribution chain in real-time, and we can easily understand KPIs and KQIs on customer level. The flexibility, performance and usability of the Agama system makes it an essential component for maintaining an efficient and high-quality service for our customers.”
Tommy Hexeberg, System Manager Broadcast Services at Telenor
“As part of our commitment to deliver the best service to our loyal customers across the globe, we chose Agama because of its ability to deliver service quality and operational efficiencies that will ultimately benefit our customers. Agama will provide a complete solution across multiple distribution technologies and services supporting important use cases across our operations.”
Krishna Phillipps, CTO for the Caribbean and Central America at Digicel
“At Sky we are committed to offering our customers high-quality content and the best quality TV experience possible. The Agama solution provides crucial insights to improve and ensure our OTT service delivery platform, which supports us in delivering a high-quality experience and service to our customers.”
Vlad Korotkov, Senior Design Engineer Emerging Technologies at Sky
“After carefully analysing the leading vendors, the decision to select Agama to assure Netstream’s OTT services was given. With the ability to oversee the entire chain end-to-end and independent of technology, while keeping ownership of data, we are now able to meet our customers’ high expectations on our services consistently for all delivery mechanisms.”
Robert Bertschinger, Chief Strategy Officer at Netstream
“Agama and VisualOn have joined forces to deliver a pre-integrated offering with customer experience as the focus. VisualOn’s deep client analytics combined with Agama’s innovative quality assurance and analytics technologies provides a platform for OTT operators to effectively ensure the quality of their service delivery.”
Yang Cai, CEO of VisualOn