Solutions

Our solutions enable operators to improve service quality, optimize operational efficiency and gain deep insights in the customer experience of each and every subscriber. They scale to many millions of end-customer devices and apps and thousands of streams, covering the whole end-to-end delivery chain from service creation to consumption.

The core of the solution is the central backend, Enterprise Platform, that runs tailored applications in a role-based user interface. Real-time awareness of customer experience and service performance is created through processing and analytics of end device telemetry from STBs, gateways and apps using Agama Client Device Monitoring. Agama Analyzer probes provide active and passive video service assurance in head-end and delivery networks for all types of delivery technologies such as OTT, cable, IPTV and DTH. These components can be seamlessly combined to create head-end, network or full end-to-end assurance and analytics solutions.

Head-end assurance and analytics

The Agama Analyzer products provide real-time analysis and visualization of service QoE and QoS, supporting incident management, problem management and confidence monitoring through fine grained alarming, timelines, dashboards and event logs for cable, IPTV, broadcast and OTT environments.

Combined with the central Agama Enterprise Platform for alarming, dashboards and correlation the Analyzer probes create an end-to-end assurance and analytics solution for all processing steps in the head-end, from service ingest, through transcoding, encryption, multiplexing or segmentation. This also enables support for change management, service management and continuous improvement processes.

The Agama Analyzers support the full video delivery stack, analyzing service integrity on the IP and transport layers as well as the integrity and quality on video/audio content layer, detecting issues such as black screen, freeze frames and audio silence. The software based probes scales to many hundreds of concurrently monitored services and multigigabit bitrates.

The Analyzers can also be used for validation on specific delivery and application technologies such as adaptive bitrate streaming, RTSP streaming and SCTE-35 ad-insert signaling. Validation templates can be used to ensure that complex multiplex configurations are correct.

The Agama Verifier solution provides quality control of on-demand assets, validating not only correctness but also properties such as resolution, language and subtitling. It can be flexibly integrated into the ingest workflow, ensuring that problematic content is detected before it can generate customer complaints.

Network assurance and analytics for IPTV and cable deployments

The Agama Analyzer NET, OMNIA and eQAM products provide real-time analysis and visualization of service QoE and QoS supporting incident management, problem management and confidence monitoring through fine grained alarming, timelines, dashboards and event logs.

The software based probes can scale to many hundreds of concurrently monitored services and multigigabit bitrates.

Combined with the central Agama Enterprise Platform for alarming, dashboards and correlation, the Analyzer probes create an assurance and analytics solution all the way to the network edge, supporting change management, service management and continuous improvement processes.

The Analyzer OMNIA and eQAM, targeted for cable deployments, validates on the full video delivery stack from RF, IP and transport layers. With the validation template support, the integrity and correctness of muxes and services can be checked, including TS metadata, bitrates and encryption.

Service availability and quality monitoring for OTT

The Agama Analyzer OTT products provide real-time analysis and visualization of QoE and QoS of OTT services, supporting incident management, problem management and confidence monitoring through fine grained alarming, timelines, dashboards and event logs.

Combined with the central Agama Enterprise Platform for alarming, dashboards and correlation the Analyzer OTT probes create a complete solution for monitoring and analytics which can cover services spanning multiple countries, adaptive bitrate formats and CDNs.

Supporting all major streaming protocols such as HLS, MPEG-DASH, Smooth Streaming and HDS, the Analyzer OTT provides comprehensive understanding of service availability and key QoE and QoS metrics on asset, profile and edge server basis and scales to hundreds of concurrently monitored services.

Access network assurance and customer experience analytics

Understanding the true customer experience and last mile performance requires data from each and every customer device – data that must be assembled, processed and correlated. Handling the very large incoming data volumes is just the start, as no value is created until the data is turned into insights in the operator organization.

The Agama Client Device Monitoring (CDM) product family enables real-time understanding of actual service quality for each and every subscriber. Supporting all delivery technologies, it can be used in cable, OTT and IPTV deployments and combinations thereof.

The solution can scale to deployments of virtually any size and is used by Tier-1 as well as smaller operators. The CDM backend, running in the Enterprise Platform, provides processing, aggregation and applications supporting technical operations, service management, and analytics of customer behavior and media consumption.

The role based interface, tailored applications and extensive integration capabilities empower operations teams, service development, product management and customer support organizations to work in a data-driven way with a focus on customer experience and quality.

With Agama's client technology, data from devices such as STBs, gateways, OTT players and SmartTVs is sent back in real-time to provide unprecedented insight in customer experience and behavior as well as an objective understanding of service quality and delivery network performance. Data from existing agents can also be used.

Integration and interoperability with external systems is provided with massive export capabilities and integration APIs.