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Agama SERIES 5 enables a data-driven approach across the video operators’ organisation and will be a vital cornerstone for operational efficiency and profitability.
Many video operators spend a lot of time, effort and resources on detecting, pinpointing and restoring event oriented problems, such as broken equipment or faulty cables. These processes focus on detecting incidents and then bringing the system back to its normal state of operation. What is sometimes overlooked, or at least handled with lower priority, is if the normal state is what it should be? What is the overall delivered service quality when we have no known faults? What is our normal level of service quality and availability? What could or should it be?
Video service operators are now taking monitoring a step further by using data to drive processes across their organisations and reaping great benefits as a result. Opinion piece by Mikael Dahlgren, CEO at Agama Technologies.
Switzerland’s netplus Improves Video Service Quality and Customer Experience with Agama Solution Extension
netplus has implemented Agama’s Embedded Monitoring Solution, which forms an essential foundation for awareness and efficiency in processes such as fault detection, incident handling, continuous improvements and change management.
Agama selected by Etisalat, the leading telecommunications operator in the UAE with almost 11 million customers, to provide a comprehensive solution for video service quality and customer experience monitoring, assurance and analytics.
Agama and Zappware, announces new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV operator customers worldwide.
Side-effects of service environment changes are often a major contributing factor in negative customer viewing experiences. Operators can manage these changes efficiently and effectively − and close the loop in the change management process − with a customer experience centric approach.
Guest post by Mikael Dahlgren, CEO at Agama Technologies. Published in IP&TV News Expertise Zone on April 14, 2015.
Agama selected by Ericsson to monitor and assure the next-gen, interactive viewing experience that it is creating for the 2015 FIS Nordic World Ski Championship
(Linköping, September 4, 2014) – Agama Technologies, the video service quality assurance expert, today announced it is adding mission-focused analytics […]