EditorialsThoughts that inspire. Editorials Test and monitor segment survey 2018 December 20, 2018 Editorials Key developments in video distribution and ways to exceed customer satisfaction August 31, 2018 Editorials Understanding customer experience in OTT September 16, 2017 Editorials Managing OTT Video Service Quality September 13, 2017 Editorials Cloud TV : multiscreen & OTT July 27, 2017 Editorials The importance of working proactively to tackle service issues January 30, 2017 1 2 3 Subscribe to newsletterGet the latest news straight to your inbox.