Telenor Norway turned Customer Care into a problem solving

Telenor Norway was seeking a better information base when assisting customers calling the helpdesk.


✔️ Lack of knowledge and insights
Limited visibility into the service quality of the cable network

✔️ Problem location & identification
Difficulties identifying if the problem was related to just one customer or if a whole area/group was affected

✔️ First-time rights
Make field engineers able to check onsite if they solved the issue

Solution Benefits

✔️  Increased FTR

✔️ More effective use of field engineers

✔️ Reduced number of STB swaps

✔️Significant cost savings

Need to learn more or want to book a demo?