31 August, 2018
Mikael Dahlgren, CEO of Agama Technologies, discusses key developments in video distribution and ways to exceed customer expectations.
First published in Digital TV Europe, Aug/Sept 2018 issue.
16 September, 2017
‘Many of today’s assurance solutions for OTT focus only on parts of the delivery chain and are not broad enough to understand the customer’s experience of the service delivery’, says Mikael Dahlgren, CEO of Agama Technologies.
The opinion piece was first published in the IBC Daily.
27 July, 2017
Mikael Dahlgren, CEO at Agama Technologies, talks about the challenges faced by OTT TV service providers in matching the quality of broadcast services, and the key differences between cloud-delivered TV and traditional broadcast TV.
The Q&A was first published in Digital TV Europe.
30 January, 2017
Agama’s CEO, Mikael Dahlgren, talks about the importance of working proactively to tackle service issues. How do operators stand to […]
1 August, 2016
‘We are going through a period of rapid change in video distribution solutions, largely as a result of how much they have diversified in recent years. There are now more obstacles that operators must navigate in order to guarantee their subscribers’ service experience. Fortunately, however all this also opens up new opportunities for efficiently doing just that,’ says Mikael Dahlgren, CEO of Agama Technologies.
17 June, 2015
Many video operators spend a lot of time, effort and resources on detecting, pinpointing and restoring event oriented problems, such as broken equipment or faulty cables. These processes focus on detecting incidents and then bringing the system back to its normal state of operation. What is sometimes overlooked, or at least handled with lower priority, is if the normal state is what it should be? What is the overall delivered service quality when we have no known faults? What is our normal level of service quality and availability? What could or should it be?
11 June, 2015
Video service operators are now taking monitoring a step further by using data to drive processes across their organisations and reaping great benefits as a result. Opinion piece by Mikael Dahlgren, CEO at Agama Technologies.
14 April, 2015
Side-effects of service environment changes are often a major contributing factor in negative customer viewing experiences. Operators can manage these changes efficiently and effectively − and close the loop in the change management process − with a customer experience centric approach.
Guest post by Mikael Dahlgren, CEO at Agama Technologies. Published in IP&TV News Expertise Zone on April 14, 2015.