Opinion pieces

OTT streaming – key developments, the importance of targeted advertising and how to assure it and how to meet and exceed customer expectations

24 July, 2019

In the 2019 DTVE Multiscreen & OTT Series Agama CEO Mikael Dahlgren talks about recent key developments in OTT streaming, the importance of targeted advertising and how to assure it and what service providers need to put in place in order to assure optimal service quality and meet or exceed customer expectations. 

READ MORE

Understanding customer experience in OTT

16 September, 2017

‘Many of today’s assurance solutions for OTT focus only on parts of the delivery chain and are not broad enough to understand the customer’s experience of the service delivery’, says Mikael Dahlgren, CEO of Agama Technologies.

The opinion piece was first published in the IBC Daily.

READ MORE

Cloud TV: Multiscreen & OTT

27 July, 2017

Mikael Dahlgren, CEO at Agama Technologies, talks about the challenges faced by OTT TV service providers in matching the quality of broadcast services, and the key differences between cloud-delivered TV and traditional broadcast TV.

The Q&A was first published in Digital TV Europe.

READ MORE

Assuring the video services of tomorrow

1 August, 2016

‘We are going through a period of rapid change in video distribution solutions, largely as a result of how much they have diversified in recent years. There are now more obstacles that operators must navigate in order to guarantee their subscribers’ service experience. Fortunately, however all this also opens up new opportunities for efficiently doing just that,’ says Mikael Dahlgren, CEO of Agama Technologies.

READ MORE

Systematic improvements to reach the right video QoE

17 June, 2015

Many video operators spend a lot of time, effort and resources on detecting, pinpointing and restoring event oriented problems, such as broken equipment or faulty cables. These processes focus on detecting incidents and then bringing the system back to its normal state of operation. What is sometimes overlooked, or at least handled with lower priority, is if the normal state is what it should be? What is the overall delivered service quality when we have no known faults? What is our normal level of service quality and availability? What could or should it be?

READ MORE