Service Operations

Agama’s solutions for technical operations support video service operators in efficiently detecting, locating and solving problems in service distribution.

Solutions for Service Operations

Critical insights for DevOps, NOC/VOC and 3rd line

Making sure video services are delivered correctly to the viewers is a key success factor for any video service provider. The majority of issues seen by customers stem from the distribution and consumption parts of the delivery chain, and finding and solving problems as well as proactively optimizing performance is vital to a positive customer experience.

Agama’s solutions for technical service operations help operations centers and technical staff to efficiently detect, locate and solve problems in their service, thereby minimizing issues seen by the viewer.

Key values

  • Alerting and visualization of service performance and customer experience in every step of delivery and service consumption
  • Shorten time to fix by cutting thru the complexity of the video stack to improve customer experience
  • A proactive way of working using Artificial Intelligence (AI), strong visualization and automated aggregation
  • Self-service dashboards and analytics for high efficiency
  • Enterprise integration with role-based authentication for close integration with operational processes

The structured insights provided by the solution enable proactive improvement efforts that deliver both improved customer experience and reduced operational costs.

Our solution supports

Incident management – Quickly detect, pinpoint & understand the impact of issues – regardless where in the service creation, delivery or consumption they occur.

Problem management – Perform efficient root-cause analysis and verify problem resolution, including validating the individual subscriber’s performance in real time.

Continuous improvement – Proactively identify systematic issues affecting service performance.

Service performance management – Create awareness and enable data-driven service management.

SLA follow-up – Follow up on KPIs from the whole end-to-end delivery chain on the individual service level, regardless of delivery technology.

Our solutions support all distribution technologies, delivering domain specific insights and deep technical detail, while at the same time providing an overall view of service performance with a customer experience focus.

Keep up with the latest Agama news on product launches, solution extensions, awards, partnerships, business wins and more. You can find our news and updates in the Agama newsroom. SA, a leading service provider with more than 150,000 customers, has implemented an Agama Client Device Monitoring solution and reduced problems impacting on-demand customers with more than 50%. Read more.

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