Agama specialises in empowering video operators’ business processes with awareness that can drastically lower operational costs and improve customer satisfaction.
With extensive experience and an industry-leading solution for real-time monitoring, assurance and analytics of video service quality and customer experience, we help service providers to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding.
The data-driven way of working, where you base decisions on objective data, is an enabling factor for everything from informed strategic decisions to daily efficiency across the organisation. Our solution empowers operations, product management, marketing and customer facing teams.
We have the privilege to work with more than 100 different service providers, network operators and broadcasters, including A1 Group, Altibox, Digicel, Etisalat, KPN, M7, Sky UK, T-Mobile, TDC, Telenor and UPC Hungary.
Agama was founded in 2004, taking a completely new and market-changing approach. Firstly, it offered a service-focused monitoring solution, putting the end customer and quality of experience (QoE) first. Secondly, it leveraged the extremely fast evolution of software on standardised hardware.
The focus was initially set on emerging services like IPTV and hybrid DVB, and has since then been extended to comprise the complete digital video spectrum with linear, on-demand and over-the-top services.
Since its inception, we have been influencing the market of the emerging generation of support solutions for video operations, always focusing on service quality, operational efficiency and customer understanding as areas of strategic importance for the operators, with a clearly positive impact on their profitability and competitive position.
Pioneering the approach for assuring each individual viewing experience, by continuously monitoring the service delivery end-to-end – from creation to the point of consumption – for all subscribers, we today hold a leading position in providing scalable and full-coverage video operations support solutions to operators worldwide.