netplus.ch SA, a leading service provider with more than 150,000 customers, have implemented an Agama Client Device Monitoring solution and reduced problems impacting on-demand customers with more than 50%.
How Swiss operator netplus.ch reduced problems in on-demand delivery by more than 50%
netplus.ch SA is a leading service provider servicing more than 150,000 customers throughout the French-speaking parts of Switzerland. Driven by a generous catch-up offering, their on-demand traffic has grown to a sizeable part of the overall services being delivered.
To assure the quality and availability of these on-demand services, and to get a better insight into the distribution and in-home networks where a large portion of issues come from, netplus.ch have implemented an Agama Client Device Monitoring solution.
“Working with the Agama solution has reduced problems impacting our on-demand customers with more than 50%”, says Romain Lonfat, Head of iTV at netplus.ch.