Agama Enterprise Server EX

The Enterprise Server EX is the high-availability edition of the Agama solution's central hub, ideally suited for operators where quality assurance and analytics play an integral and mission-critical role throughout the whole organization. It provides remote management functionality, reporting and analytics, top-level quality overviews, sophisticated alarms, integration interfaces and much more. The EX edition is the management solution of choice for quality-aware operators where more parts of the organization rely on information about the video service quality, where monitoring plays a mission critical role in OSS and BSS integrations, and where the collected monitoring information is used strategically.

Custom role-based dashboards with end-to-end QoS and QoE information

Enterprise Server dashboard widgets

Compact real-time status views for rapid root cause and impact assessment

Real-time matrix view

Custom geographical or topological views with quality overlays

Network overview

End-to-end delivery chain correlation

Customer Care view

The Enterprise Server EX collects and presents quality assurance information from connected Analyzers or an Embedded Monitoring Solution. Combining the use of Analyzers in the head-end and network with embedded probes in each and every customer location enables true end-to-end quality assurance with centrally correlated overviews. Through pre-processed SNMP alarms with root-cause analysis, powerful APIs and extensive data exporting functionality, the Enterprise Server is the single point of integration towards Operations Support Systems and Business Support Systems. The EX edition features integrated failover functionality and highly configurable multi-user, multi-role interfaces with support for RADIUS authentication servers. Separation of user rights ensures that users in the operator organization see only the information that they need for their specific roles.

An Agama solution with the Enterprise Server EX at the center enables operators to take a truly strategic approach to quality assurance. With real-time and historical end-to-end views of QoE and QoS, operators can quickly identify, pinpoint and troubleshoot problems throughout the whole delivery chain. With a wealth of information ready for use by all parts of the organization and endless possibilities for interfacing with existing business systems and processes, operators can gain crucial insights into real-time and long-term quality and viewer satisfaction.

World-class presentation with unique role-based interfaces

The Enterprise Server EX offers world-class presentation of delivered quality from service creation to consumption. Stateful alarms with root cause analysis, top level dashboards, timelines and geographical views help quickly detect, prioritize and establish the origin of problems. Rapid drill-down provides instant access to detailed technical QoS information from individual Analyzers and embedded probes. Advanced reporting provides systematic insights into intermittent and recurring problems, performance differences in different parts of the distribution network, the effectiveness of quality improvement initiatives, and more. Automated data management keeps track of many months of data for reports, data mining and strategic follow-up tasks.

The Enterprise Server's intuitive interfaces are tailored to a number of different functions in the operator organization, and the sophisticated policy management functionality makes it easy to set up a custom selection of views for each role. When using the full potential of monitoring throughout several parts of the organization, maximizing the availability of the monitoring system itself is critical. The integrated failover functionality addresses this need by enabling an up-to-date backup in hot standby, ready to take over automatically if needed.

Telco-grade central hub and a foundation for E2E analytics

Delivery chain report showing the impact of unavailability in one DSLAM on the overall availability in the wider area

The Enterprise Server EX collects a wealth of information from the Agama solution during day-to-day monitoring. It is also a foundation for a full range of Performance Management, Service Usage Statistics and analytics products that extend, aggregate, and analyze this information further to provide real-time and strategic trend-tracking, advanced reporting, enhanced end-to-end correlation, more detailed alarms, and management decision support. This allows operators to answer questions such as which channels are the most popular, which in-home equipment causes the most problems, and which quality improvement initiatives are the most effective.

More about Agama Performance Management and Service Usage Statistics solutions »