In this section we have gathered our opinion pieces, in which we highlight select areas within the domain, that have been published in industry and business publications over the years.
Many video operators spend a lot of time, effort and resources on detecting, pinpointing and restoring event oriented problems, such as broken equipment or faulty cables. These processes focus on detecting incidents and then bringing the system back to its normal state of operation. What is sometimes overlooked, or at least handled with lower priority, is if the normal state is what it should be? What is the overall delivered service quality when we have no known faults? What is our normal level of service quality and availability? What could or should it be?
Guest post by Mikael Dahlgren, CEO at Agama Technologies. Published in Videonet Opinions on June 17, 2015.
Video service operators are now taking monitoring a step further by using data to drive processes across their organisations and reaping great benefits as a result.
Opinion piece by Mikael Dahlgren, CEO at Agama Technologies. Published in IBC2015 Daily Preview Issue on June 11, 2015.
Side-effects of service environment changes are often a major contributing factor in negative customer viewing experiences. Operators can manage these changes efficiently and effectively − and close the loop in the change management process − with a customer experience centric approach.
Guest post by Mikael Dahlgren, CEO at Agama Technologies. Published in IP&TV News Expertise Zone on April 14, 2015.
When managing video service delivery, mere data isn’t enough to reach higher operational efficiency, the right service quality level and achieve better customer understanding. You need actionable insights and now’s the time to act.
Opinion piece by Mikael Dahlgren, CEO at Agama Technologies. Published in IBC2014 Daily Preview Issue on August 12, 2014.
With operational transparency, service providers can work proactively and solve problems instantly − before customers start losing faith in the service.
Opinion piece by Johan Görsjö, Director of Product Management at Agama Technologies. Published in IBC2013 Daily Preview Issue on August 12, 2013.
Managing service quality to retain customers is fundamental for TV operators’ growth and profitability. Proactively working to reduce churn rates by automatically identifying customers at risk, and the issues behind their problems, is a great opportunity for operators that thus far has not been exploited to the fullest.
Opinion piece by Johan Görsjö, Director of Product Management at Agama Technologies. Published in IBC2012 Daily Preview Issue on August 10, 2012.
Assuring each individual TV experience will be key to the success of Over-The-Top (OTT) and TV Everywhere services.
Opinion piece by Johan Görsjö, Director of Product Management at Agama Technologies. Published in IPTV World Forum 2012 Show Daily (Digital TV Europe) on March 21, 2012.