News & Events
Switzerland’s netplus improves video service quality and customer experience with Agama solution extension
JUNE 2, 2015
Following a build-out to cover its end-to-end hybrid TV service delivery, netplus has already accomplished big wins in raising service quality levels and customer satisfaction
Agama Technologies, the specialist in video service quality and customer experience, today announced that netplus.ch SA, a Swiss triple-play service provider owned by a group of operators, has supplemented its Agama head-end service quality assurance set-up with Agama’s Embedded Monitoring Solution. This extension enables netplus to cover the complete end-to-end hybrid IP/cable TV service distribution, giving it awareness and insights that have resulted in increased control and confidence in its service operations, as well as improved customer experience and satisfaction.
In 2012, netplus deployed Agama’s powerful TV head-end service quality monitoring solution to continuously ensure that there was no degradation in quality in any content distributed from its head-end. Up until now, however, netplus had little control over the quality of its content once it was distributed by a number of regional operators – it lacked transparency of the service quality and customer experience beyond the network handover points. To solve this problem, netplus implemented Agama’s Embedded Monitoring Solution, which now forms an essential foundation for awareness and efficiency in processes such as fault detection, incident handling, continuous improvements and change management.
Mikael Dahlgren, CEO at Agama Technologies, adds: “It’s with great pleasure we see a maintained trust from netplus, which has taken the next step in its efforts to assure optimal service quality, improve operational efficiency and increase customer understanding by implementing our Embedded Monitoring Solution and leveraging its modern technology platform. Our aim is to help netplus and other video operators to streamline their processes by enabling informed decisions in anything from daily technical service operations and prioritisations, to first line customer support; and, even how to package and market services to their customers. We believe that this is a vital component for an operator’s short- and long-term profitability and competitiveness today.”
Agama is showcasing its complete solution at the industry trade show ANGA COM 2015 in Cologne on June 9–11. Visit stand J31/10.2 for a live demonstration of its cutting-edge monitoring, assurance and analytics for OTT, IP and cable video services; and, to learn how to easily create the actionable insights that help to efficiently manage service quality and customer satisfaction.