Agama’s solutions for technical operations support video service operators in efficiently detecting, locating and solving problems in service distribution.
Solutions for Service Operations
Making sure video services are delivered correctly to the viewers is a key success factor for any video service operator. The majority of issues seen by customers stem from the distribution and consumption parts of the delivery chain, and finding and solving problems as well as proactively optimizing performance is vital to a positive customer experience.
Agama’s solutions for technical service operations help operations centers and technical staff to efficiently detect, locate and solve problems in their service, thereby minimizing issues seen by the viewer. The structured insights provided by the solution enable proactive improvement efforts that deliver both improved customer experience and reduce operational costs.
Agama’s solutions support all distribution technologies, delivering domain specific insights and deep technical detail, while at the same time providing an overall view of service performance with a customer experience focus.
netplus.ch SA, a leading service provider with more than 150,000 customers, has implemented an Agama Client Device Monitoring solution and reduced problems impacting on-demand customers with more than 50%. Read more.