At IBC2016, Agama Technologies, the specialist in video service quality and customer experience, will be launching a new set of cable-focused features enabling real-time understanding of cable RF performance across the whole network.
The new Cable RF visualisation and fault detection tools give full real-time insight into the cable infrastructure’s performance, whilst efficiently detecting any problems. Using metrics from the subscribers’ devices, the incoming data is processed and analysed in real-time to generate actionable alerts: identifying which multiplexes are impacted with RF degradation; where in the network the problems have occurred; and, the number of affected customers for each problem.
With this information, an operations team can be proactive with maintenance, efficiently handle incidents, and prioritise to minimise downtime and service degradation for the subscriber base. At the same time, efficiency is improved as field engineers have the complete picture of RF problems affecting video services. “We all know that the RF part of the cable distribution network is where a large proportion of problems occur, and providing better insights in this area is crucial,” says Johan Görsjö, director of product management at Agama Technologies. “We are, therefore, very excited to release this new set of cable-focused features at IBC.”
Attendees of the industry trade show IBC2016 in Amsterdam (September 9-13) can learn more about Agama’s new set of cable-focused features at the Agama stand #5.A73. Contact events@agama.tv to pre-book a meeting and get priority timing with our onsite specialists.
About Agama Technologies
Agama Technologies specialises in empowering video operators’ business processes with awareness that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, assurance and analytics of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding.
